Shipping and Returns
1. Delivery areas
Beato Vini delivers exclusively to Switzerland and Liechtenstein.
2. Courier and tracking
Shipments are handled by reliable couriers. Once the parcel has been handed over to the courier, you can check the delivery status using the information provided by email or by accessing your account area.
3. Processing and delivery times
Orders are prepared as quickly as possible after payment confirmation. Delivery times are indicative and may vary depending on the location, the period (holidays) and the courier’s operations.
4. Inspection upon delivery
Upon delivery, the Customer must check the integrity of the packaging and the products. In case of damaged or tampered packaging, the Customer must immediately notify the courier and contact the Seller without delay, enclosing photos of the packaging and the products.
5. Returns and complaints
As we sell food products and alcoholic beverages, no right of withdrawal applies once the goods have been delivered, except in the case of defective products, goods damaged in transit, or shipping errors attributable to the Seller.
Any complaints must be reported within 5 working days of delivery, stating the order number and, where possible, enclosing photos of the product and the packaging.
6. How to request a return (RMA)
To request a return, the Customer must use the returns management system available in their account by accessing the Account section. If you are not authenticated, the system will ask you to log in to your account.
7. Return request procedure
To correctly start a return request, please follow these simple steps:
- Log in to your Account on the website.
- Go to the My Orders section.
- Select the order for which you wish to request a return.
- Click Request Return or access the Returns (RMA) section.
- Fill in the form stating the reason for the return and submit your request.
Once the request has been submitted, you will receive a confirmation and we will contact you with the next instructions.
8. Return conditions
Each return request must be approved in advance. The Customer must keep the original packaging and use suitable outer packaging to protect the products during transport. Returns are not accepted for products damaged due to insufficient or unsuitable packaging.
9. Outcome of the request
After receiving the return request (RMA), the Seller will review the report and communicate the operating instructions to the Customer. Depending on the specific case, the most suitable solution may be offered (replacement, refund or another form of compensation), within the limits provided by law and the applicable conditions.
10. Contacts
For assistance with shipping, deliveries or returns, you can contact us via the Contacts page or using the contact details provided on the website.